Refund Policy

This Refund Policy applies to all purchases made on NamO Academy Studio, including AI generation credits, plugin licenses, and course access, regardless of the payment method used (bank transfer via PayOS, or card/PayPal/Apple Pay via Paddle.com, our authorized reseller).

Credits, plugin licenses, and course content are digital products delivered instantly upon successful payment. Because of this, purchases are generally non-refundable once the credits, license, or course content have been accessed or used.

You may request a refund within 7 days of purchase if: the product was not delivered due to a technical error on our part, you were charged more than once for the same order, or the credits/license/course were never accessed. We review each request individually.

You may cancel a recurring subscription at any time from your account settings. Cancelling stops future billing but does not refund the current billing period already paid for, unless required by applicable law.

Contact us at phuchuy@namoacademy.studio with your order code and the reason for your request. If your payment was processed by Paddle.com, Paddle may also handle the refund directly as our payment processor and merchant of record.

For questions about this Refund Policy, contact us at phuchuy@namoacademy.studio.